Having trouble logging in?

The password I received by email doesn't work in my customer account?

The access password that our team sent you only allows access to the B2B shop. In the store itself, you must create your own customer account with a password of your choice in order to place an order.

I have forgotten my customer account password. Can you send me a new one?

For data protection reasons, we do not have access to customer account passwords. A new password can be created at any time using the "Forgot password" button. You must then enter the email address used to place orders in the past.

My shopping cart has disappeared. Can you help me?

We do not have access to your selection in the shopping cart. However, the shopping cart remains saved with or without logging into the customer account. The selected products remain saved even when you close the tab.

I still have problems logging in. Can you help me?

Feel free to contact us anytime! Send us an email to info@escapulario.com with a short but detailed description of the problem or error message. This is the fastest way for us to help you!